A phone application version of the 24-hour hotline service 1823 has been launched to enable users to inquire or complain about any government bureau or department.
The free app - Tell me@1823 - can be downloaded on iPhones or mobile phones with Android operating system. It was introduced by the 1823 Call Centre, which is operated by the government’s Efficiency Unit.
Tell me@1823, along with its browser version, was developed by the Office of the Government Chief Information Officer in collaboration with the Efficiency Unit.
Citizens can send requests or complaints through text messages, voice recordings or photo uploads and give their location by using the location service on their phone. Upon receipt of the request, an acknowledgment will be sent to the phone.
The mobile device’s global positioning system function also makes it easier for the bureau to identify the location when the report is made.
The 1823 Call Centre forwards the inquiries to relevant departments; response time varies depending on the nature and urgency of the inquiry.
The public can still use the 24-hour hotline service “1823” operated by the unit to make complaints or inquiries about government departments. The unit got 2.1 million inquiries and 290,000 complaints from the public last year.
futuregov.asia
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