The rapid development of information technology (IT) is contributing to the growth of interest in the use of technology as a powerful tool to enable and aid transformation in government organisations. The transformational government (or t-government) vision has the potential to bring enormous benefits to the operations and delivery of public services. eGovernment implementation efforts have now evolved from basic information provisioning to more integrated and joined up service offerings in most developed countries.
Having successfully implemented a number of transaction-based eServices by e-enabling front office and customer facing processes, most developed countries are now working towards realising transformational government.
The transformational phase is considered the highest level of maturity for eGovernment programmes and encompasses redefining the delivery of government services by providing a single point of contact to citizens that makes the government transparent to citizens and businesses.
This phase involves reengineering and e-enabling back office processes and information systems to enable more joined-up and citizen-centric electronic government services.
However, public sector transformation is a massive and complex undertaking involving distributed decision-making that requires a good understanding and evaluation of the political context, business processes and technology.
Also, from a demand perspective
extensive efforts are required to increase citizens' awareness about the transformation of the delivery of government services and their online availability which would result in increased eParticipation. Despite the availability of innovative technologies, government agencies are faced with many technical, organisational, and socio-economic challenges and barriers that need to be addressed when developing, adopting and diffusing eGovernment systems and services.
Furthermore, from an organisational perspective
t-government has introduced an environment where most public institutions have struggled with the need to balance issues such as transparency and opaqueness, or social inclusion and professionalism.
Consequently, there has been increasing pressure on the academic and practitioner communities for research that focuses on bridging the gap between t-government theory and practice.
The aim of this workshop is to provide a common platform for academics and practitioners to discuss and present original research highlighting issues related with :
- Technical
- Organisational,
- Managerial, and
- Socioeconomic aspects of both (e) and (t)-government implementation and adoption.
This workshop calls for theoretical analysis, empirical research, or case studies that will provide us with a deeper insight into issues surrounding the use of ICT to achieve better government.
The workshop's programme and registration form will be made available at the event website.
| Domain and topic: | eGovernment (eParticipation, eDemocracy and eVoting; Services for Businesses; Services for Citizens; Infrastructure; Interoperability; Policy; User-centric Services) | |
| Organiser: | Information Systems Evaluation and Integration Group (ISEing) (Non-profit Organisation) | |
| Website: | http://www.iseing.org/tgovwebsite/tGovWorkshop2011/tGovHomePage2011.html | |
| Languages: | English | |
| Scope: | International | |
| Free: | Yes, participation has no cost | |
| Open: | Yes, (event with unrestricted attendance) |
Location: London (United Kingdom)
Date: 17 March 2011 - 18 March 2011
Event email: Muhammad.Kamal@brunel.ac.uk
(www.epractice.eu)
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