Tenaga Nasional Berhad (TNB), Malaysia’s state grid, has introduced an e-service called ‘e-Application’ for residents and businesses to apply for electricity supply online.The application also helps customers monitor the status of their applications and verify documents. “It will quickly allow customers to decide on any follow-up action, if necessary, to speed up the application process,” according to TNB chief operating officer and chief executive Datuk Azman Mohd.
Datuk Azman Mohd also said that the system would not only assist developers in managing their request for electricity supply but also help TNB in planning for the future.
E-Application will also facilitate the sharing of information with registered TNB contractors registered with the Energy Commission. Customers, by selecting contractors through the online service, will not run the risk of engaging unauthorized contractors.