In a statement, Eng. al Sunaidi said that the organization of the seminar on the ‘modern e-government‘ aims at activating the directives of His Majesty Sultan Qaboos bin Said regarding the setting up of specialized departments for the service of the public. These services are built on proper bases and always listen to the demands by the public and follow up the complaints submitted by them and the services rendered to them. He added that today's meeting will take the sector to the next stage; activating the currently available technologies to facilitate the service of the public. This will be carried out with the participation of a number of houses of expertise who have practical applications in the field of modern e-government. He affirmed that the Sultanate now has good e-government technologies and has completed the governmental web and information security system.
He pointed out that as per the recent statistics, there are 4 million mobile phone owners in the Sultanate who log into the internet. This means that there are many means for communications, especially by those who require the services at reduced prices.
Dr. Salim Bin Sultan al Ruzaiqi, ITA CEO delivered a speech where he said that the communication with individuals will be enhanced through the modern electronic solutions that provide interactive channels between the governmental institutions and the citizens and develop performance and services in a way that meets the actual needs of the society.
He added that availing 50,000 jobs for job seekers will enhance the professional performance at the institutions at which they will join. IAA therefore thought of rehabilitating the youth cadres and prepare them in the specialized fields of IT. A panel discussion has been already held with IT officers at the governmental institutions to study this issue and explore the best means to avail these training and rehabilitation courses for the new employees specialized in IT.
He proposed to enroll the new employees in the new communication links set up at the governmental institutions in response to the royal directives of His Majesty the Sultan so that they can contribute to managing the communication links with the individuals by using the modern technologies.
He pointed out that the electronic sites for the governmental institutions has become the interface through which many citizens can communicate with the governmental institutions. He also pointed out that ITA has signed a contract with the Danish Institute of Technology during the period from November 2010 to May 2011 to provide the consultancy services for the development of the e-government in the Sultanate.
After the speeches IT experts from the Danish Institute of Technology presented working papers on the citizen focused on 3-services, the electronic participation, the social networks and their role in communicating with the citizen and the easy use and borrowing.
At the end of the seminar, participants submitted a number of proposals and recommendations to allow easy browsing of the internet and make better use of the available services. They also stressed the importance of getting the confidence of the users by integrating the system of the governmental institutions. The seminar also discussed the challenges facing the provision of services and the practical solutions for them.
The seminar was attended by a number of undersecretaries, directors general and IT department heads at the governmental institutions.
Global Arab Network