Over the next four years, the Department of Human Services will move to a single shared gateway for the three portfolios, with a single security management system for payment systems across the three agencies. All department staff will also move to a single portal, desktop and email system.
The department will also invest in a new data recovery centre to house customer data, and move to a single consolidated data management system.
The government will invest a further $157.6 million to develop the single online portal for customers of the three support agencies to manage their information and make transactions in the one place, using a single secure log-in.
The department is expecting to make $140.4 million in savings over the next four years through greater automation of services and processes via the new online portal. The department is expecting to cut down on the amount of paperwork through the development of the online portal that will allow customers to fill out forms securely online to apply for new services or update their details.