The Emirates Identity Authority has expressed its understanding of and keenness on dealing with a number of complaints received from the applicants who have registered for ID cards and Population Register but have not received their ID cards yet.
The Higher Management at the Emirates Identity Authority has underlined its keenness and earnest endeavor to provide all the solutions and alternatives that would overcome the challenge posed by the delay in delivering ID cards to applicants as soon as possible.
H.E. Mohamed Masoud Al Mazrouei, Executive Director of Population Register at the Emirates Identity Authority, said the Emirates ID is extremely keen on devising radical and final solutions for dealing with pending ID cards through a set of procedures and steps that the Emirates ID had taken recently.
Al Mazrouei noted the new changes that took place in the delivery of ID cards in the last quarter of 2010 due to the fact that the production rate of printed ID cards rose to around 12,000 cards daily compared to the previous production rate of no more than 3,000 cards a day.
He explained that the successful implementation of the projects mentioned in the Emirates Identity Authority's new strategy 2010-2013 and the registration plan emanating from it led the number of registrants for ID cards to rise to 10,000-12,000 per day, an increase which led to the registration of around 250,000 people in January alone.
The Emirates Identity Authority is currently sparing no effort to deal with a number of transactions which are pending in the verification offices, either because the applicants provided the Emirates ID with inaccurate data or made mistakes in the inputting of data or because the photos of children under 15 years did not comply with the criteria and specifications approved by the Emirates Identity Authority, he said.
Al Mazrouei pointed out that the Emirates Identity Authority started to send text messages to applicants with pending transactions, either to update or correct their data or ensure that the required data and documents are complete.
Underlining the Emirates Identity Authority's earnest endeavor to devise radical solutions for the delayed delivery of ID cards, Al Mazrouei said the Emirates ID had recently signed a contract with a new distribution company, Aramex, which would start very soon delivering as many as 112,000 pending ID cards to their owners within a specific time schedule and a definite mechanism.
He reiterated the Emirates Identity Authority's keenness on continuing its work with its strategic partner, Emirates Post, which would start distributing ID cards through its centers across the UAE. The Emirates ID will send text messages to the owners of delayed cards that they are requested to pick up their ID cards, he said, adding that these messages would include the ID card owner's name, ID card number, registered mail number and place set for delivery.
Al Mazrouei pointed out that the Emirates Identity Authority would send text messages to applicants as soon as their ID cards had been printed, adding that the ID card number would be mentioned in these messages for use by applicants as a reference until their ID cards are delivered to them as soon as possible.